5 Signs of a Great IT Support Provider

October 27th, 2017
5 Signs of a Great IT Support Provider

Technology forms the backbone of any modern business. However, for technology to function correctly and align with the goals of your organization, ongoing support and maintenance are critical.

Unfortunately, you can’t expect your hardware and software to work perfectly without regular care behind the scenes. Instead, keeping your infrastructure working like a well-oiled machine requires a proactive approach and a support provider you can rely on. That’s why Southern California businesses need to incorporate the right mix of regular maintenance, network security audits, and system updates.

  1. Local
  2. Many IT service providers claim to cover a very large geographical footprint, but despite advances in technology allowing remote support on a global scale, there’s no substitute for having someone local you can call upon when things go wrong.

    Although most problems and many everyday maintenance and security routines can indeed by outsourced over the cloud, there may still be the occasional time when you need prompt on-premises support.

    If your provider is based several hours away from your location, however, their ability to provide support will be limited.

  3. Proactive
  4. A well-run business is one that prepares itself for any eventuality. From emerging cybersecurity threats to unexpected natural disasters, unscheduled downtime can strike at any moment.

    However, if you’re adequately prepared, you can prevent most issues from becoming problems in the first place and, even if the worst happens, you should still be able to get back on track quickly.

    A great IT support company should provide proactive monitoring, maintenance, and regular security assessments to ensure that your systems are always running to their best potential.

  5. Scalable
  6. A successful business is also a growing one, one that is not constrained by limited IT resources and the support needed to maintain and implement them. That’s why the best IT service companies grant you access to cutting-edge technology that saves you time and money in the longer term.

    Aside from predictable monthly expenses, companies offering hosted services, such as backup and disaster recovery, should offer practically unlimited scalability. After all, the last thing you want is to suddenly find out that your existing infrastructure can’t handle increased demand.

  7. Specific
  8. An IT service provider should be much more than just an organization you turn to when something goes wrong. They should be a reliable business partner who is prepared to commit themselves to the needs of your company in the longer term. That means they will be prepared to understand the unique needs of your company and align technology with your specific set of goals. After all, every organization is different, and a one-size-fits-all approach simply won’t give you the best support.

  9. Compliant
  10. An IT support provider needs to be someone you can trust not just to provide support when you need it, but also to look after your data.

If you’re relying on an organization to take care of backups, disaster recovery and proactive monitoring, you’re going to want to be sure that your data will be in the best hands. As such, a reliable service provider should have a very thorough understanding of regulatory compliance in your industry and should also be able to offer compliance consulting to ensure that your data is safe and your security measures are up to legal standards.

If you’re looking for the perfect mix of good old-fashioned customer service and cutting-edge technology, then look no further than OC-IT. We provide the full range of IT services and support with hassle-free plans that won’t eat away at your budget. Call us today for a free assessment of your existing IT infrastructure.